1. What you learned about exchanging contact information.
Exchanging information today is very easy, social networks and various media make this exchange effective.
2. What you learned about writing business communications in English.
Mainly, a format should be made where the greeting, the reason for the call, the closing and the goodbye can be found. The degree of formality must be taken into account as well as making good use of the type of English, the prepositions and the forms of the verb tenses.
3. What you learned about talking on the phone on a business setting.
A presentation should be made in a respectful manner.
Initiate the main reason for the call.
Actively listen without interrupting
It is important to create a call protocol so as not to lose the communication line and that there are no silence times.
Thank you finally.