1. How are software problems identified?
User Reports: Users report issues through support channels, forums, or direct communication.
Automated Monitoring: Tools monitor software performance and alert developers to anomalies or failures.
Testing: During development, testing (unit, integration, system, user acceptance) helps find bugs.
Code Reviews: Peer reviews of code can identify potential issues before the software is deployed.
Logs and Diagnostics: Analyzing logs and diagnostic information can uncover hidden problems.
Performance Metrics: Monitoring metrics like response time, CPU usage, and memory consumption can indicate issues.
Feedback: Collecting feedback from users and stakeholders can help identify recurring problems.
2. What are the basic steps of problem solving?
Identify the Problem: Clearly define the issue you need to solve.
Gather Information: Collect relevant data and understand the context.
Generate Possible Solutions: Brainstorm various ways to solve the problem.
Evaluate and Select Solutions: Assess the potential solutions and choose the most feasible one.
Implement the Solution: Put the chosen solution into action.
Review and Reflect: Analyze the effectiveness of the solution and learn from the process.