make sure we are understood
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use appropriate language
don't get cross or emotional
Asking For more information
Being Verbal
active listening
Asking questions
Listen to what people saying to you
Respect others and don't be judgemental
positive body language
use verbal nods
Repeat what the customer has said to make sure we have the correct information
don't interrupt other when they are talking
Be engaged
Ask questions
Eye Contact
Being Available
Focus on other person
Listening
How can we communicate effectively with others?
