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The situations below are about customers/guests who are unhappy.

Read them carefully. Choose ONE situation. Write a short reply (30 words).

Situation 2:

Gabriel is a guest at the expensive The Paradise Hotel where you work.

He isn't happy with the food the hotel restaurant offers. He says that the food is often cold and salty and there are no vegetarian dishes.

Situation 1:

Tamara wants to connect her laptop to the internet in her room. She'd like to go to bed and chech her emails from there. The internet connection is not working a the moment, therefore it is not possible to connect.

Handling complaints