Session 9-E4SI1-12081

M: Good morning, welcome to the Costa del Sol hotel. How can I help you?

K: Good morning, I would like a room.

M: Of course, what type of room would you like, I have single, double, deluxe and suite.

K: Ok. I want a room that is not noisier.

M: I have a double in the passageway, in a quieter environment.

K: Sounds perfect to me.

M: Can I have your contact information, please?

K: Kate Alipio.

M: How many nights are you staying?

K: Two nights

M: What will be your method of payment? We accept all methods of payment.

K: By credit card.

M: ok that will be all, your room number is 125 and here is your key, have a nice stay.

K: Thank you very much.

Katerin

Miguel

Very Good!

Greslyn

I prefer to make the reservation at

the hotel and make the deposit through the travel agency, to be

comfortable in a single room.

Yenifer:

I prefer to make reservation online, because it is faster and easier. Also I prefer to reserve a double room because I sleep in one and leave my clothes in the other bed.

At the Casa Andina hotel, smoking is not allowed inside the rooms, but there is a space for smoking on the hotel terrace.

Katerin Alipio

Next week I traveled to Lima and sent an email to the hotel to make a reservation for three days for two people. The payment method was by transfer.

Neyder

Mrs. Pérez made her reservation at the hotel two weeks before she arrived to avoid the high prices. Luciana

Ana Alcalde

To make a reservation at the hotel, I must first enter my information on the reservation form, which is sent to my WhatsApp.

Lisset García

- The receptionist did not give me the keys to my room when I left the lobby.

- At the time I made my reservation I paid a damage deposit in advance.

Maryori Flores

- This morning I called the hotel to make a reservation for 2 people.

- The hotel used damage deposit because yesterday the guests broke a window while playing

- I can't open the door because I lost my room key.

Tha last week, I went to do a Reservation but the hotel didn't have available rooms, they have a lot of reservations.

Nallely Nicole Ocas Vergara

I first have to make a reservation to be assigned a room.

Then I have to make a deposit for the cost of the room and finally they give me the room key.

Zarinee Mendez

I give the damage deposit for the reservation to stay at the Hotel, so they can give me my room key. Barbara Pereda

 When I want a reservation in a hotel, I have to write my phone number on the registration form

Gemma

https://wordwall.net/es/resource/60693308/checking-in-at-a-hotel

https://www.menti.com/p3o3xgcq8j

https://www.topworksheets.com/en/english-language/vocabulary/a-hotel-too-6120d7bb39694

Luciana Aguilera and Claudia Peña

Recepcionist : Good morning. Welcome to the Ibis Hotel.

How may I help you today?

Guest: Hi. I want to check in.

Recepcionist: Sure. Do you have a reservation.

Guest: Yes. I do.

Recepcionist: Okay. What is you reservation number?

Guest: My reservation number is 270520.

Recepcionist: All right. Miss Claudia Peña . You reservation is for a single room and you’re staying for three nights, is that correct?

Guest: Yes. That’s right.

Recepcionist: Would you like to change ta a luxury room, it is larger than the single, it has a coffee maker, a small refrigerator, it has a sea view and includes room service.

Guest: That sounds good, how much does it cost?

Receptionist: The luxury room costs 300 soles per day.

Guest: okey, I would like to change it for that one. I will pay with debit card.

Recepcinist: Great, that’s all, here is your key card. You have access to the pool and gym. If you have any questions, feel free to call the reception by dialing the number 0. Enjoy your stay at Ibis Hotel.

Guest: Thanks you very much.

Superb!

Z: welcome to Costa del sol hotel, may I help you?

Y: yes please, I have a reservation.

Z: ok, could you please tell me your name?

Y: Yenifer Esquen

Z: what type of room would you like? I check the rooms track.

The available rooms are: single room, double room, suite room and deluxe room, which one do you prefer?

Y: a single room, please

Z: what is the length of stay?

Y: I will stay in the hotel for 2 nights.

Z: ok, give me your ID, your phone number and your email address, please.

Y: here is my ID, my cell phone number is 987654321 and my email address is yeni23@gmail.com.

Z: you will be assigned a room in a moment. Your single room number is 34. Is that correct?

Y: okay, that's fine. I need an iron in the room, is there an extra charge?

Z: yes, you have to deposit $4 in addition to the cost of the room.

Y: ok, how do I make the deposit?

Z: you can pay cash or credit card.

Y: credit card please.

Z: okay, here is the voucher and here is the room Key.

Y: thank you.

Z: you are welcome

Yenifer and Zarine

Greaat!

 Receptionist: Very good, Mrs. Rodríguez To expedite the check-in process, I will need you to provide me with your identification document and a valid credit card for any additional expenses during your stay. Do you have that on hand?

 Guest: Yes, here is my passport and my credit card.

 Receptionist: Perfect, thank you very much. Let me give you your room key and give you some important information.

 Guest: Thank you.

 Receptionist: Here is your electronic key for room 25. E low. If you need anything during your stay, please do not hesitate to contact our reception 24 hours a day. Is there anything else I can help you with?

 Guest: No, that's all for now. Thanks for your help.

 Receptionist: You're welcome, Mrs. Jhojana. Have a wonderful day!

 Guest: Thanks, too!

Rodrigo y Jhojana

Good Job!

Nallely: good morning

Hugo: good morning. Can I help you madam

Nallely: yes I would like room for this night

Hugo: would you like single room or double room?

Nallely: I need the best room that this hotel have .

Hugo: I can ofert you a luxury room or suit room

Nallely: which is better? I like a big bed

Hugo: well then the luxury room has a king bed with more confortable pillow.

Nallely:how much is the room.

Hugo:it's 300$ per nigth

Nallely:it's says 280$ your website, you should change it

Hugo: ok thank you, for telling me

Nallely:ok need this room, thank you

Hugo: ok that you have a good stay

Nallely Ocas y Hugo Rubio

Great job!

Barbara-Gemma

Employee: good morning, can I help you miss?

Guest: yes, hello I want to check in

Employee: do you have a reservation?

Guest: yes, I do

Employee: can I have your reservation number?

Guest: yes, my reservation number is 280,it’s a single room

Employee: okey, can you fill the registration form please?

Guest: yes, of course

Employee: that’s all thank you here is your key

Guest: thank you

Employee: have a good stay!

Very Good! Good use of vocabulary!

GRESLYN AND NEYDER

G:Hello, welcome to the el sol hotel, what is your name?

N: my name is neyder, I called yesterday to make a reservation.

G: You booked a single room, right?

N: yes.

G: Are you going to pay with a credit card or cash?

N: With credit card

G: Do you want a voucher or ticket?

N: vaucher please

G: ok, your room number is 103, it's a pleasure to serve you.

N: Thank you very much for your attention.

Good job!

Lisset García y Ana Flavia Alcalde

Employee: welcome to the costa del sol hotel. How are you, how can I help you?

Guest: Hello, I want 2 rooms, please.

Employee: Do you have a reservation with us?

Guest: Yes, I have it.

employee: okay. What is the name of the reservation you made for two under ?

guest: Ana Flavia.

Employee: Very good, Ms. Alcalde. You have a reservation for three nights and they are two single rooms. that's right ?

Guest: Yes, that is correct.

Good job!