June 2022 ICP ACC

Remember the Titans

Irshad - CIGAR

Current Situation

What is your current status?

What is the thought that impacted your current situation?

What are the impediments you see blocking your thoughts?

Ideal What do you want to be?

Could you picture your ideal situation?

What motivates you to achieve your goal?

Gap Analysis

What are the shortcomings you see?

What are the top priorities of your identified shortcomings?

From whom and what support do you need?

Actions

What actions have you taken so far to achieve your ideal situation?

At what percentage of success have you experienced so far?

Have anything did not go well in your actions taken so far?

Review

How do you feel about your progress?

What is your next step?

What are the new action items you have identified?

Sonali

CIGAR

C: Current reality

Q1. What challenges are you facing?

Q2. What’s on your mind right now?

Q3. What is the area that is troubling you?

I: Ideal

Q1. What is the best possible outcome you are looking for?

Q2. What is the absolute thing that will make you feel that your problem is solved?

Q3. How will you term success in this scenario?

Q4. What would make you happy?

G: Gaps

Q1. What do you feel is stopping you?

Q2. What do you think is hampering your progress?

Q3. What are the major areas you feel needs improvement to accomplish success?

Q4. What do you need to take a decision?

A:Action

Q1. What have you already tried to achieve this?

Q2. What support do you need to implement it?

Q3. What do you think you can do now about the scenario?

R: Review

Q1. How possible each option was?

Q2.How much achievable the outcomes seems to you ?

Q3. How close you find yourself to success?

Team,

Vijaya here - Please find attached excel - which has questionnare

Lakshmi-

GOAL :

1.What would you like to discuss?

2.What will happen if you don’t achieve your goal?

3.Do you have enough time and resources to achieve your goal?

Reality

1. How are you currently being supported in your role?

2. How important is it to you?

3. What behaviors, attitudes, or skills can you improve to help your situation?

Option :

1.Who do you need support from to achieve your goal?

2.What has worked in the past?

3.What hasn’t worked in the past?

Will :

1. On a scale of one to ten, how motivated are you to achieve your goal?

2. How can you increase your motivation level?

3. How will you log or report your progress, and to whom?

cigar -manoj kumar nanda

what is your current situation ?

Are you happy with the ways of working currently ?

are you happy with the team ?

do you need any skill based training ?

what you expect in ideal situation ?

what changes you want in future ?

what is your goal in next 6 months?

where do you stand on a scale of 1-10 ?

how are u feeling about your activities currently ?

Metrics:

Chart:

1. Burndown

2. CFD

3. control chart

  Velocity - Data - predictability

 Burndown - Chart - Data - work completed over time

3. Defect density - Devops - Azure

4. Yesterday's weather - capacity -

Books to read:

1. Power of habits is a very good book for this

- charles Duing

2. Non violent commincation - Marshall

3. Lean startup - ERIC RIESS

4. Management 3.0

Home work:

1. Self awareness

1. Prepare a Training PPT

2. Prepare initial assessment questionnaire

4. carve your leadership style

Leadership style:

1. Autocratic

2. Inclusive

3. Compassionate, servant

4. Gratitude

More transparency

skill

100 % authoritive

100 % gratitue/ compassionate

80 % gratitute / Firm

Situational leadership.

Agile Transformation Journey:

1. First level - Listens and what is goal of Agile coach.

2. Problem statement - Success criteria -

Tools: In scope and out of scope

1. Questionnaire:

2. Look on the reports and metrics

3. SOP

If yes, contract.

Ways of observing:

1. Brainstorming

2. 1-2-1

3. Surveys, pulse check

4. Agile Web

5. Ceremonies

6. Dashboard

7.

Coaching alliance - Leadership buy in -Tool - Leadership engagement model.

Hockey stick pattern- 2 sprints chaos

Data - analysis, Miro , Mind mapping. Mural

1. Clarity

2. Proof

Root cause analysis:

* Pareto

* 5 why

* fishbone /Ishikawa diagram

Observing phase:

--------------------

Negotiation phase:

- Goal

- Planning , Roadmap

- Present on change

- Negotiations

- Partial buy in

- Tool: Patience, Knowledge , articulate , SWAT

 analysis, Collaboration

------------------------------

Action mode:

1. Training - Sticky, Exploratory

2. Team formation - Size >=10, Cross functional skill, Cross behavioral pattern - Belbin role model

3. Social contract/ DOD / DOR - Team norms

4. Mentoring of PO - User stories, UAC, Release planning, Road map, vertical slicing, Impact mapping, OKR, OGSM.

5.Mentoring of SM - All you have learnt

6. Mentoring of team - ceremonies

7. Coaching conversation

8. Metrics

9. Sustain

- Assess staff mind set

- Understanding ABT, WCA

- Understand team and culture.

- As - Is analysis

- Observe influencer, resisters and neutrals

Adv of internal:

1. Trust

2. More insights

3. Support , continuation

4. Exp of coach

Dis adv of internal:

1. Restricted for out of box

2. Lack of skills, coaching skills

3. Biased

4. Pressure by org

Adv of External:

1. Un biased

2. Outside in - honest pespective

3. New ideas, fresh best practices

4. No baggage

5. Challenge and make leaner

6. Not Hard wired

Dis of External:

1. Long time to understand

2. Trust and rapport

3. People dynamics

4. Risk tolerance

IT Industry:

* 3 decades

* 1969

IT VS all other industry, Differences

* IT support any other industry

* IT - service based industry

* Tangible

* Manu - infrastruture

* IT - Less infra - more human capital, skill

Values over Fancy practices

*

Powerful questioning:

* Coachee THINK

* open ended questions

* New insights

* Avoid Why questions

* Do not touch EGO of coachee

Lean:

Aviod wastage

DElivering quality

Japan - QMS

7 levers

Systemamic Methodology

5 S

PM - critical path Value, Continuous improvement

5 principles -

Deliver what is require, no more, no less.

Japan " World war : Devastation

'Maximise the potential', Quality

Determination

First time right

Elimination of waste

Do only essential aviod waste

Just enough fat - Lean

Extra

Just do enough - Fit for purpose

'DO what is need rather what you want'

Rapid start - Project - start - Facilatation technique

Skills of coach:

- Listening

- Empathy

- Commitment

- Communication skills

- Negotiation

- Patience

- Continuous Learning

- Non-judgmental

- Mindfulness

- Self - Awareness

- Openness

- Probing

- Motivation

- Optimistic - Future oriented

- Calm

- Acceptance

- Neutral/Non judgemental

 reflections

- Observant

Coaching:

Who is coach: ENABLER

Unlearning:

* Expert guide

* Navigate in right direction

* Guide to solve the problems

* Mentor

* Performance

* Instructor

Learn:

* Do not provide solutions

* Achieve true potential

* Not a trainer

* They will make coachee Think and validate and helps to remove their own impediments

* Longer journey

* Travel along with coachee

Feedback Corner:

Question Bank:

Welcome!!

Intro:

1. Manoj Nanda- SM in HCL - AC in 2 years - Bangalore

2. Vijaya - Bang - NTT- SM - AC.

3. Sonali - SM, shadow AC - 6+, 5 in Agile, Dehradun.

4. Lakhmi - 7 yrs, BA in HCL, SM, Verizon - AC, chennai

5. Justus - Canada - SM -

6. Amit Phopaphila- 15 yrs - Trans- AC.

7. Neha - 15 - 8 - Delloite - APM.

8. Irshad -6 in Agile Srilanka - SM - PWC.

9. Keerthi - Hyd - 12 yrs - SM - 5 - AC -

10. Vasanth - Capgemini - 8 yrs - 25 yrs - Consultant - Bang

11. Sai vishal - 10 yrs - SM - 6 yrs - Amazon - AC- UK

12. Nikhil - 17 yrs - 6 yrs - At & T - Providence - Aso direc - Bang

13. Divya - Bang - SSM - RM - Trans - Training

14. Naveen - Ireland - 15 yrs - Consultant - RBS - 13 yrs -

15. Senthil - Infy bang - 17 yrs - Process - SM - AC - 6 years in Agile.

Coaching